Listen & learn
3,000+ CX & CS professionals
“In the future, there’ll be nothing that Visma hasn't done, touched or tried to find the answer to. That's what I love about being here.”Read Nadia's full story
“From living in Shanghai, I’d gained this way of thinking that even though you don’t understand 100% what you’re doing, just jump on the opportunity.”Read Petteri’s full story
CX at Visma: Connected by software – driven by people
Customers expect a lot – and they deserve it all. As a CX and CS professional at Visma, you get to dig into the needs, motivations and challenges of people. We love talking to our customers and hearing their stories to understand them better. Combining that with using a scientific framework that provides the necessary data, insights and digital tools, you’ll deliver experiences that excite people.
Other exciting things about our CX community:
- working with the Net Promoter Score (NPS) framework
- having almost 60 CX & CS teams across the organisation
- winning the 2020 Confirmit ACE Award for our efforts developing the Voice of the Customer programme (yes, we're proud!)
Our tools and methods
Being customer-friendly starts with tools that are user-friendly! Whether you’re measuring, analysing or communicating, our modern tools have got your back. Some of the ones we love to use are:
- Google Suite
- NPS (Net Promoter Score)
- CSAT (Customer Satisfaction Score)
Your job as a CX or CS professional
Customers come with all kinds of backgrounds and shapes, and so do our colleagues – from the frontline consultant to the back-end analyst and everything in between. Some of our job titles include:
- Chief Customer Officer
- Customer Success Director
- Customer Success Manager
- Customer Service Representative
- Customer Service Consultant
- Support Consultant
- Customer Experience Owner
- Customer Experience Manager
Get your refill at the CX Academy
One of the things we’re most excited about telling new colleagues about is our CX Academy. The library of webinars and courses gives you everything you need to upskill – whether you’re a beginner, intermediate or an expert in the CX field. Only in 2021, 94 colleagues graduated as new professionals.
Want to explore more?
Explore some of our work through podcast episodes and blog articles, and get a taste of what it’s like to work at Visma.